Wendy's - The Energy Corridor, Houston

This is a typical slightly upscale Wendy's with the updated interior. The five star atmosphere rating is relative to other wendy's, not relative to five star restaurants. The restaurant is clean and it does actually have a little bit of atmosphere other than generic fast food joint. Food was cooked fresh was reasonably priced and tasty. The restrooms and the restaurant were clean. Service was a bit slow as they were distracted by the drive-thru but delivery of the food was very fast once ordered.

The food is good, normal , but the place was s bit stinky, like urine....

Ive gone to this wendys plenty of times in the past week to see how it is. Really good food, fries were AMAZING, burgers were bussin, toilets were skibidi, employees were nice , customer service was top notch, managers looked well trained, lobby was extremely clean, I liked the fact that the restrooms had a lock on them to show that they are dedicated to keeping their restrooms clean and safe. Drive thru was extremely efficient, I ordered my food, and left the drive thru in just a couple of minutes and my food was hot and felt fresh. The person workig the drive thru was also very nice and although I have some english speaking difficulties, they were very understanding and got every word I said. Back of the house looked really clean and had a good experience there this week.

I've been in the daytime and got fresh hot great-tasting hot burgers with fresh vegetables for a good price. But I've also been late at night about half hour before closing time and they come off as the rudest people possible. I had put in a mobile order and pulled up to the drive-thru and nobody would answer. The lights were clearly on and advertised as being open. I called out tried to get somebody's attention many times and nobody would answer so I pulled up to the window and the staff completely ignored me and put their heads down while cleaning and do anything to avoid making eye contact. What am I supposed to do? Since I put in a mobile order I wasn't sure if I could cancel it or if they were closed or they just didn't want to help and decided to close early themselves. After blowing my horn and finally getting the lady I recognize who works the cash register late nights she opens the window and just stares at me won't even acknowledge or say a word. I asked if she was still open and why it's so difficult to get somebody to come to the window because I have a mobile order? She said wait let me check and she come back about 10 minutes later with my two burgers missing cheese and the burgers were pulled out of the refrigerator or something because they never saw a grill no heat to them what so ever). The obvious conclusion was that they were closing early and cleaning the grill up and rather than letting the customer know that they closed early, they just leave you sitting in the Drive-Thru line without any acknowledgement, no sign.... They will literally just ignore you and waste your time and if you had an online order like I did maybe you'll lose your money unless you start blowing your horn and make them come to the window. It's hard to imagine what could cause people to be this rude. How can customers who are making online orders arbitrarily know when the staff decides to shut the restaurant early with no warning and when you made the effort to drive all the way down to the restaurant they just ignore you? Wendy's management at this location you really need to get this night time staff understanding who they work for and what the hours are.

Did not go inside, so the Atmosphere did not apply. Loved my baked potato.