Papa Johns Pizza

I ordered over two weeks ago and my entire order was not only missing items but the food was incorrect and poorly made. As someone who is a manager in the industry, I understand mistakes happen (although quality of the food tells me the staff is poorly trained or has lack of leadership) but what has led me to writing this review is a lack of commitment from the GM. I called the day after I placed my order as by the time I received my order they were closed and spoke with the GM, I was pleased to hear that she was going to refund me for the entire order. I was only expecting to receive refunds for the items I didn’t receive but was happy she wanted to make right that the entire order was poorly executed. This would have been fine however after not seeing the refund in my bank account after a few days I called back and spoke with the GM again and she said she “forgot” to put the refund through and that she was doing it as we spoke. That was now three ago and I still have yet to receive my refund making it almost two weeks since She originally promised to refund me for my order. I can forgive orders being messed up, I cannot forgive a General Manager not doing something as simple as refunding an order when you say you will. Do not order from this location as if the General Manager is this disorganized then I shudder to think what other things like cleanliness She lets slide as the team she staffs obviously aren’t trained well enough or led by competent managers. I’ll be contacting Corporate to file a complaint against the store and finally receiving the refund I am owed seeing as the GM seemingly can’t handle a simple task.

Food was so good I’m writing a review! Fantastic food, consistently delicious

Rodney was very friendly and the pizza freshly made.

Order was perfect with the delivery on time of expected arrival

Cancelled my order without warning. Rude PM SHIFT except for the drivers. Inside staff screen like I was an inconvenience.