Tim Hortons - the Creek in Stoney Creek

Horrible customer service my coffee was cold i ask employee to change and he argue with me said coffee is good and fresh coffee pot is almost finish and he said coffee is fresh. i ask his name he said Jonanthan but it's not right. his not wearing name tag so don't know what name is. Service: Take out Price per person: CA$1–10 Food: 1 Service: 1 Atmosphere: 1

I worked across the street from this Tim Hortons for 6 years, and was continually impressed by their service. The staff are wonderful, friendly, and always very efficient. I never had to wait long for my order, even if there was a line during the morning rush they would get through the line very quickly. When I started using the mobile order option, my food was always ready when I came to pick it up and my order was always made correctly. I'm no longer in the area so thought I'd leave a review that I had years of good experience here! It was my favourite Tim's location.

My girlfriend waited 10 minutes for one coffee! When she complained to the counter staff, they gave her attitude and said I 'm getting to you hunny , even though several people had already been served ahead of her. Finally they realized that her order was missed and made her coffee but did not apologize! This is unacceptable! The service is so bad, we don 't need attitude, we just need coffee with fast service! I don 't know how the manager keeps their job, the service here has really gone down hill lately!!!!

The sandwich boy was extremely rude and racist. My coworker and I went over to order a roasted beef sandwich. When we were waiting for the order, the sandwich boy had finished a sandwich and used a quiet voice to shoot the name of the sandwich. None of us heard clearly. A gentleman (white) went up and asked. The sandwich boy talked to him and grabbed the name of his order. Then I went over to ask politely what’s that sandwich that’s been sitting there. The sandwich boy was rude and yelled to me that he can’t manage to service more than one customer at the same time. A lady (white) then went up to ask the same question of the sandwich. He answered in a normal tone. Honestly I have never been treated in this way. Perhaps he was hurt by an Asian in the past but don’t project your hate on me. I hope the manager can check the camera and get a better understanding of what happened today between 1pm to 1:3pm.

Lack of common decency. Very rude cashier had an attitude all from asking about a sandwich never will I go here again. Meal type: Other Price per person: CA$1–10 Food: 1 Service: 1 Atmosphere: 1