M&s Cafe - Thanet

I am very disappointed 25min wait for 2 poached eggs on toast Then alas they were just about warm hadn't the heart to send them back as would have had to wait another 25 mins........

Visited this store on Saturday. The place was half empty but could not find a table that had been cleared or cleaned. Appalling..place should be closed down..I counted at least 7 staff .. so enough staff to clean the place .. 1 member of staff walked across to take a scone to a table on walking away from table she must have seen all trays etc to be removed, but she ignored them so I shouted is anybody going to clear these tables..all I got was a dirty look..I could go on with lots more. But all I will say is I will not use this cafe again.

Firstly I am a constant client of M&S, and their food is greatThis last Saturday when visiting the Westwood Kent Store I decided to have breakfast at their Cafe.I expected it to be good in view of their reputationUnfortunately, it was a very poor experience. I ordered a breakfast of scrambled eggs with bacon, toast, and a side of baked beans. It was delivered to my table promptly, but.... the scrambled eggs were quite dry and rubbery, the bacon was only half cooked and inedible mostly fat, and the baked beans were coldNeedless to say I returned the dish to the plate collection area and advised a member of the staff that I was very unsatisfied only to get the reply it was cooked !! I did not ask for a refund just wanted to let them know I was not happy!!Not the experience I expect in M&S needless to say I will not be using their Cafe again

I really like Marks and Spencers and shop there a lot so would love to have given them a better review. Two of us tried their Turkey Feast sandwich, for Saturday lunch, which was excellent. Full of turkey, stuffing and cranberry couldn’t fault it. Their Christmas cake slice was also lovely, firm, full of fruit and scrumptious icing. The downside.... it took 15 minutes to pay for the goods and get two coffees. The queue wasn’t that long but the staff were so slow it was painful to watch. The cashier left the till twice to get cups and then teapots which meant the queue grinded to a halt. I did mention this to a member of staff who had a tie on, so I assume they were a supervisor or manager. He smiled and just explained that the barista needed more crockery. In the meantime he was just wandering around and could/should have stepped in and helped. Or got someone else who wasn’t on the till to replenish the crockery. The staff are friendly and seem really nice they are just badly managed. Come on M&S get your act together! We won’t be eating here again.

Friendly staff, a bit on the slow side for some items. It was nice to be personally asked if everything was OK also when we left, the staff said goodbye to us. Near the loo!