Clock Tower Kebab House - Thanet

We were happy with the rest of our order, but the falafel wrap was missing the falafel. It was advertised on uber eats as having chips. There were no chips. I double checked to see if I had made an error, which I hadn't. Called the restaurant and was met with defensive hostility and complete ignorance. The woman on the phone said its ubers mistake as shouldn't say chips. She also said she made the wrap herself so it had falafel in it. Well it really didn't and if its advertised as with chips, that is not a customers concern, but that of the restaurants to take up with uber. She refused to listen and I tried asking her to send what we paid for, but she hung up. Have notified uber, but its pointless tbh. So my daughters dinner that we paid £7 for consisted of hummus and salad in tortilla. Really disappointed with the customer service more than anything as this woman was soooo rude.

Went here last night for some fried chicken. Not good whatsoever. Tasted like rotting chicken and the next morning had a foul smell. Hopefully we don’t get food poisoning and only wanted to leave a review to warn people away from the fried chicken. Didn’t get anything else so can’t speak for anything else on the menu.

Placed an order with them yesterday stating no sauce, order arrived smothered in garlic sauce, contacted the restaurant and they refused to correct their error or refund!! Waste of my money and the chicken was like rubber, disgusting.

Rude staff, poor drivers and missing food. Avoid at all cost

Phone calling should have a room out back not in front of shop as u can't here anything and u have to shout your order