Brewers Fayre Promenade - Thanet

Stayed at the Premier Inn for work with 3 colleagues so we had breakfast here for 2 days. Breakfast was fine, decent choices but service was fantastic. Lisa was on both days and made everyone so welcome. She was friendly, chatty and service was faultless.

Came here for the all you can eat breakfast just to find an over worked member of staff taking peoples orders, which stops you from helping yourself in a buffet style! After being sat for 25 minutes we were finally asked for our order, only to be told that half of the items we wanted were not available arrived at 8:45 so it was not near the end of the service! After the long wait we decided not to order a second plate which is probably the idea with the new ordering system! Used to love going here but will not be returning unless it changes back.

I came with my aunt and 1 YO daughter for mothers day, we had the carvery and my daughter had a kids meal, the food was okay, what you 'd expect for the price, cheap and cheerful, exactly what I wanted for an easy laid back mothers day. Our table was booked for 12:30, I was second to arrive and FOH couldn 't direct me to the table as they couldn 't see the booking, luckily my aunt had text me the table number so I directed myself. When I went up for my carvery there was nobody there so I waited a short while, the cook dropped the tongs then I can only presume rinsed them or pretended to because he went in the 'in ' door (after another cook ignored his request to swap them for him) was gone for about 20 seconds and came out with tongs that still had food on so either same tongs or (benefit of the doubt) just different tongs already in use elsewhere... After our mains we asked for my daughters ice cream twice as it hadn 't showed, just as she had a spoonful a lady in striped jumper approached up and asked if we would be able to make the table available soon, I apologised and explained that my daughter had only just got her ice cream, she asked if they could have the table in 10 minutes, no other tables in our section of the same size were asked similar, the other tables of the same size were either clean and empty or had groups that had been there longer than us... I was extremely confused but of course understand demand, especially on mothers day, just didn 't understand why the table with a toddler eating their pudding was asked to move on but a same size party of only adults finishing their drinks were not asked the same? Also just after the lady left a group was seated in our section and given a choice of tables so obviously reservations aren 't designated to certain tables? As soon as it had been 10 minutes I took the wafer offy toddler and told her all done and left the table. Took toddler into play area for 20 minutes to burn off steam, came out and the table was still empty so unsure why I felt so rushed for my toddler to finish her well deserved pudding. I felt pushed out.

Firstly the staff are amazing friendly polite. Duty manager was lovely. BUT we ordered garlic bread with cheese for a starter the cost £4.49 and you receive 2 small pieces of bread really I felt robbed. we come for breakfast here and you could...

Carpet filthy and stained with food. Table dirty and sticky had to clean it ourselves. Fluff and dust on every ledge. Waited three quarters of an hour for meal. Wasn't worth the wait or the money. Needs a deep clean