Pizza Hut - Texas City

Four days later, my granddaughter decided to use the credit. When she called, they claimed there was no credit available. I called again, and they finally found it. She used her phone number to track the delivery, which was supposed to arrive about an hour and a half later. The tracking said the pizza had been delivered, but when I checked, it had been sitting on my car hood for 30 minutes. That's just ridiculous. First, they need to ensure that their delivery personnel do their jobs properly. Second, Pizza Hut should value their customers and treat them better than this. I've never had any issues at the Pizza Hut in Galveston. When my order wasn’t right there, the manager always made sure I was satisfied. So kudos to the Pizza Hut in Galveston for their excellent service—Texas City, take note! Thank you.

I visited this location about a week ago during Father's Day weekend. I called to report an issue with the app, but more importantly, I had a problem with my pizza—it was undercooked in the center. The manager claimed he personally made the pizza and insisted it had been cooked for the right amount of time. I pointed out that it felt like raw dough between my fingers, but he ended the call abruptly. Additionally, my root beer was never delivered, and I couldn't eat the pizza at all. I contacted customer service the same day, but I never received a response. I still have pictures of the pizza (though I don't know how to upload them here). I'm truly disappointed. Having worked for Pizza Hut, I remember that this is not how they typically handle situations.

Pizza Hut went above and beyond for our ladies' Bible class. We had a wonderful day on the water slides, and they delivered pizza to us at around 11 o'clock. The service was excellent! It’s worth mentioning that they don’t even open until 11, but they made this special arrangement for us!

Do Not recommend this place at all in TX City. When you call in an order it goes straight to some call center w/a foreigner who can barely speak Eng then messes up your order when you pick it up or hv it delivered..has happ 3xs to us. Nev again. Came here bc of bad exp w/Dominoes.......

I arrived at 10:10 and asked for a carry out and was sitting in the car and watched the man put me on hold. He then proceeded out of the building and got in his vehicle to deliver another pizza! I got out the vehicle since no one came to the phone. I stood at the desk for about 5-10 minutes before someone even acknowledged me! Then when they did my pizza was not even ready and I still had to wait! Even when it said it was ready at 10:05 I still had to wait because they couldn't find my order! I'll just go without pizza next time!