Garden Cafe Lawford - Tendring

My husband and I find ourselves heading over on a weekly basis for lunch. The staff welcome is warm and friendly on arrival. Service great and when busy keep us informed of should there be a waiting time. The food is freshly cooked, good coffee and a nice atmosphere throughout. Hayley and Ellie, are a first class edition to a fab team of hard working staff. It's a lovely experience, but the title says it all.

My husband and I visited this restaurant today and had the worst cheese scones we have ever tasted. They were so dry and stodgy and had no cheese taste at all. To make matters worse the so called butter was a very unpleasant tasting margarine. When we came to pay we told the young boy on the till how horrible the scones were because if they are paying someone to make them for them they need to be informed. The only response we got was oh! On returning home I looked at the reviews for the restaurant and it appears they know the scones are horrible because other people have complained before. We love the garden centre but will not bother with the restaurant again.

I have never worked in a more unprofessional working environment as this café, I wouldn't call this a restaurant. I totally agree with the customers, there is NO customer care at all. I wouldn't recommend this as a nice place to work either, the manager is a bully towards customers and staff, its no wonder they have such a high turn over of staff.

I had an awful experience at this restaurant. I will not be returning. The staff were extremely rude and unprofessional, which really tarnished my visit.

Have decided we are never going here again. In every menu book at the back is a form for you to fill in regarding your experience. Well have come to the conclusion these forms are put there to fool the customer into thinking the owner Jane really cares what her customers think , I have filled in now about five asking different questions and have yet to receive a reply. On our last visit my husband and I both had the all day breakfast. The sausages were awful hence asked the girl what had happened to the regular sausages, She went away came back and said the sausages are the same ones. Never in a million years were they the same. Do they think customers are stupid? Nobody from the kitchen came to our table to speak to us. Signs in there clearly state if you like what we do tell others. If not tell us. It is obvious customers are treated with contempt here. So no more visits from us.