Mcdonald's - Tacoma

My food always is always hamded to me exactly the way i ordered it. The food is hot and not thrown together sloppily like at some other locations. The only reasin this isnt a 5 star rating is because i cant forget the incident a friend and I had a couple of months ago. My encounter with THE most outrageously rude employee I've ever run into has left me weary of this restaurant. On my last visit here, it seems that the customer service is still lacking in some areas, but not nearly as bad as before. If they hired people who are well-mannered and curteous at the common level at least, this would be a 5 star Mcdonalds in my book.

Fantastic!! The two employees working the drive-thru windows at Union St McDonald's on Wednesday at 12:30pm were outstanding. They were the best I have encountered at a McDonald's in a long time. I usually go to the 72nd McDonald's near where I live, and the difference in service was like night and day. These two gentlemen had both drive-thru lanes full all the way to the entrance of the parking lot when I arrived, but they efficiently served and handed out everyone's orders in less than 6 minutes total. They were friendly and professional, with the person taking orders having a clear 'radio' voice. The young man bagging my food was polite and made me feel valued, even though I only ordered two cheeseburgers and a drink. As an older woman, I appreciate the level of respect shown by these young employees, which makes me want to return to the store or restaurant again. The food was hot, tasty, and fresh. If I had to mention one negative aspect, it would be the layout of the parking lot, but that is not something the employees can control. Thank you, Union St McDonald's. You guys are amazing!

They bring food out to you this first McDonald's I see that do this super clean and nice people too

Not sure why I have seen so many bad reviews for this place, but as far as McDonald's goes, this location as great. Touchscreen kiosk ordering was flawless, restaurant was clean, and most important of all my order was correct on the very first try, right down to the number of salt packets I requested. Getting an order 100% correct is a low bar, but you have to know how rare that is at a McDonald's in general. I had no problems here and it was a great experience.

I placed an online order for curbside pickup at this restaurant. The food arrived hot and tasted like I expected from McDonald's. However, I found it strange that I parked in the curbside spot, checked in, and watched cars in the drive-thru place their orders, receive their food, and leave before I did. I didn't time my wait, but I couldn't help but wonder why it took longer than the drive-thru.