Kazbah - Sydney

Apart from its location, the restaurant is not really a wow. food is not satisfying and even the shisha is not the best one. the only good thing is the customer service

Ahhh the place was great. Have been there over a weekend for dinner. As we were starving, we jumped to the main course. Koshary is a must try. Simply authentic mediterranean dish!! After having the main course, we decided to have a drink with a hukka in the open area which turned out to be good decision. Great place to be!

Food is decent here but extra points for great customer service, above and beyond expectations. My favourite dish here was the octopus keftedes with beetroot tatziki, such a great combo. Crispy exterior, mash potato like interior mixed with octopus bits, all enhanced by the slight sweet and sour taste of beetroot tatziki. The koshary (Egyptian rice) was a very light and subtle pilaf fried onion garnish with a mix of tomato and chilli paste that greatly complemented the dish. The last dish we had was the lamb shawarma, this dish was a bit of a let down as the lamb was overcooked and the bread was a bit dry. The flavours of the lamb had really good depth though, as it was rich and flavoursome.

We visited on saturday night, the place was full and it was waiting also they don't take reservation which is quiet justifiable as they have so many walkins. We waited and went after fireworks luckily after few minutes wait we got the table outside as we wanted to have shisha. They managed quiet well even in small outdoor place to give the feeling of shisha lounge. We had few drinks and kazbah special shisha which was good. The price was on higher side which is extra perk of having the perfect location of darling harbour. If u r planning to visit on satrday night to enjoy shisha with the view of fireworks and harbour, grab a seat soon in the evening. Cheers????

Rude Staff and Very Poor Customer Service   I called Kazbah at about 10:00pm on Christmas day to see what time they take last orders and if we can get there about 10:15 - 10:30 for a shisha and few drinks (No food) and they said that they will be taking last orders beteween 10:30 - 11:00pm and they will close about midnight. I told them I will be there at 10:30 and they said no worries see you soon.   I get there at 10:30pm and I am then told they have no room outside even though there was a table free. I asked to see the manager and I spoke to him and he said I can take the table. I went and sat down and the guy serving came up to me and rudely said "Who said you can take this table?" I told him I spoke to the manager and explained that I called up and there was no mention over the phone that there was no room and that they will see us soon. I was ready to order but the guy serving said he will be back. He then chose to ignore me and serve 2 other tables which had already ordered and had their shisha and drinks on their tables. I try to order at the counter as they close at midnight and with the lack of customer service it is about 10:50 at this stage. Same guy then comes up to me and goes go back to your table and I will come to you. So I waited another 5-10minutes and he finally comes to take my order. I order a few drinks and a fresh pineapple shisha ($60 + $3 for a disposable hose).   When that arrives the coals they used were mostly black and they said the new ones are coming shortly. I then take the rubber seal out of the shisha to put on the disposable hose and find out it hasn't been cleaned and has all dew from previous sessions. I cleaned it with a tissue and started the shisha and then another waiter comes with the new coal and he takes off the current coal and puts them directly on the side of the pineapple head as it took up the whole tray. I had to ask him to remove them and put them in his coal holder as they would burn through the side of the pineapple head. As he places the new coals my partner realises that he had poked a 2 holes straight through the foil with the tongs. I had to ask him to remake the head which he didn't understand so I told him to call over the manager. Instead he calls over his workmate that was rude to us from the very beginning. He ended up taking the pineapple head back in. As he took it off I realised how filthy the shisha was (Please refer to the photos). Looks like they never clean them out. I get the pineapple head back about 10minutes later (Not sure if they repacked it or just re-foiled it). I also noticed that they have removed the ball bearings from the shisha's so that the customers cannot empty out the excess smoke from the base chamber. They have jammed in a napkin which doesn't allow the user to release the smoke. Overall rubbish service, very unclean shisha's and rude staff.