Phool Koli - Swansea

Waited 2.5 hours late, called multiple times and was told not to “f**king” worry and when it arrived, soaking wet, cold and under cooked we were so hungry we had to eat it. Me, my wife and daughter have been ill for 2 days may...have to see the dyoctor! Any licensing should be removed straight away it is a breeding ground for infection.

I am yet to receive my order which was placed two and a half hours after the expected delivery time. Called twice both times no time scale given or apology I have been refused refund.

This has been my favourite takeaway for 10 years , its changed hands and its Russian roulette now. Sometimes food is good and other times its poor at best. Last 2 meals have been poor , watery no substance to them the Dananshak that is...described as thick with lentils was like soup. I did tell owner and had reassurances that this meal would be spot on but 3 out of 5 of us had poor meals . Waste of £54.00

I ordered yesterday evening from ubereats, special phool koli burger eating deal. it sounded amazing how it was advertised on the app. double chicken stuffed in our own style batter with turkey rugs served in a brioche neck with salat, cheese, a wimper. phool kolis unique sauce and crispy fried tweebels (as well as other items, including pepsi limette) because ubereats did not allow them to specify which drink they have called in the deal of the restaurant. they had my number. what we received was coks for the meal deal, but no pepsi lime, we were given orange tango (which I hate with a passion). they had our number so if it wasn't available, then a simple call back to offer a replacement or a refund is all they have to do, but they didn't disturb me to contact me what was annoying. okay, so not the end of the world, I was ready to overlook this, but then the next part was totally unacceptable. The burger. (we remember what was advertised double huhn filled in our own style battery with truthahn rashes served in a brioche bungalow with salat, cheese, a phool koli unique sauce and crispy fried was nothing like it. the brot was a regular burger-back, not brioche, no crispy tweepers, only two satined red tweepers that were filled with the most shabbied three discs of bernard Matthew's type reformed huhn, a tiny dab of sauce, no cheese, no own brat and no chips! I have two of them, neither touched (as they would expect, in the ground I got a truthahnrolle lol. I don't even think this is on the menu and if it is, it shouldn't be there! I convinced that I just delivered the lunch package of his child, I called the owner for a statement. he was hard to understand, but he assured me (99% sure) that a replacement would soon be with me. 2 hours later, no show. I called just before 11.30 and asked where our food was. he said he would not have said that he would send out a replacement (either the most orders are missing or wrong), and argued that the burger was what was advertised. I argued that there was no cheese, no break a chicken breast, no brioche back and no chips!. He then said something I couldn't understand and then said they'd come into my business tomorrow and I'm going to close them with something like he's now. I started taking because I'm polite, but on reflexion ended a few minutes after the call, I felt that this was just not good enough. Doesn't help me starving. the restaurant was only 1 1/2 miles away. fortunately, we ordered by ubereats, I could get a refund right away. whatever you see, I was lying. never again, really disappointed. the first and last time.

We ordered this take during the holiday. we ordered online and it was delivered immediately. the portions were great and it was all really delicious.