Halfway Grill Takeaway - Swale

We ordered the special halfway grill kebab at this restaurant, along with salads, sauces, chips, and bread. After waiting for an hour, we called to see where our order was and were told it was only 3 minutes away. After an extra 20 minutes passed, we called again and received the same response. When we expressed concern about receiving potentially cold and old food, we were met with rudeness and told to return the food to the store before even receiving it. This customer service experience was shocking and the person answering the phone was extremely rude. I hope this restaurant doesn't have much competition.

Delivery arrived later then expected. However we had ordered a kofte and donor kebab only this turned up without the donor!! Rang at 6.56pm to explain was told would be rectified in 2 mins, but they had been busy. However at 7.29 we rang again as we still hadn’t received it and hubby had to leave for work in half hour. Was told it was on its way hubby said don’t bother and wanted a refund for the kebab. He was then told extremely rudely don’t bother using us again. I highly doubt a refund will be issued but we shall see. And at 7.35 the new kebab turned up and we said no thanks.

I've had a few things kebab wise in sheerness. All hot and miss: here I had extra large doner with chips and salad and it was really nice. Highly recommend

Ordered pizas for the first time on recommendation from friends. Ordered at 1730 arrived at 2000 arrived 2 and a half hours later cold and limp.Very disappointed.

First time ordering on a recommendation and food was terrible. Charged £15 for what was described as a combination Kebab but it was just donner meat, there was very little of the other meat. When I rang up to question the order the staff were rude and proceeded to put the phone down. Eventually got the money back. Avoid!!