Kfc - Sunvalley Boulevard, Concord

Found it kinda odd and suspicious when they have drivers wait at the first window until your order is ready before pulling up to the second window.

Excellent customer service from everyone who was working and my food was made fresh THANK YOU KFC

Anyone know why they adamantly ask you to STOP at the first window and wait until your order is ready and then they will waive you down to the second window to pay?? lol like why can't I just pull up to the window like at every other drive through place ?? Do they want more privacy when they are making the food or what ?? Kinda weird if you ask me..

Please be mindful of how you pay if you stop by this location. I was charged twice because the guy charged me for the wrong thing then proceeded to lie to me about it. I asked him if he swiped my card twice he stated no, which was a complete lie. I went home to see not one but two separate charges from KFC with different amounts.

I recently ordered the new hot and spicy chicken wings due to the extensive advertising plus I liked their wings from before. Well I was horribly disappointed! Not due to kfc's idea of what they should be but because this store personnel more than likely did not follow corporate instructions on how to cook and store the wings. They were dried out and rubbery. They should have never been served to me. They were cooked well in advance and kept way past any sort of quality storage time under heat lamps. I worked in fast food for 12 years so I know what they did wrong. Sadly employees need extensive training and constant follow up to insure they abide by the standards set by corporate. Too many times front line employees think they know better than the corporate product developers who spend millions to develop and test a product then corporate marketing spends millions to bring the product to market to drive customers to the stores only to have front line employees drop the ball and lose customers going forward. This is a local management problem lack of supervision and positive reinforcement at the store level. I have lost faith in this store and warn others to beware, quality is poor.