Boston Market - Succasunna

I used to LOVE coming here. The food used to be fantastic. Since some of the main/regular workers have left, it's gone way downhill. Especially since last year. I keep randomly trying, hoping they get their act together, but yesterday was my last trip there. The time I went there's usually a line of people to the door. There was no one...except one couple sitting in the dining area. What they had in the display didn't look appealing. The sweet potato casserole was dried out as well as the mac and cheese (which I rarely get anyway) The potatoes and corn were full so I THOUGHT they were fresh. Until I got home to find the mashed potatoes ran off my spoon like soup. The corn? Ice cold. Chicken? Dry and rubbery. The icing on the cake (literally) was the chocolate cake which used to be incredibly moist and full of flavor. Instead it was dry, dense and was inedible. I don't know if all the locations are like this but... I'm pretty much done with this one. And I've been coming here for years...since it opened at this location. Such a disappointment. I've seen other posts mention calling the health department. That wont do anything unless they shut it down. They need employees who care, like the old staff. This place has been a revolving door for the last 2 years. And the parking lot is one giant pothole. It's only a matter of time before someone sues them for a trip and fall.

Absolutely disgusting. My whole family got food poisoning after eating here. When they scooped our food it looked old, we should’ve known. The health dept needs to get in here!!

Same experience as reviewer below. No Mac and cheese sides, no salads, chicken had no skin and was mostly bone. Extremely disappointed. Also the counter that displays the food looked unsanitary and food was floating in the water. Health inspector should make a visit here. This place has really gone downhill.

Food was so bad it can not be easy described. Mac&cheese was overcooked, watery , Gravy in this place is just a broth, Not many choices for the sides missing green beans , backed red potatoes and many more) the choices were only: watery mashed potatoes, overcooked mac&cheese , stuffing, sweet potato casserole I used to love this place been here few years back many times) not sure what is going on but it is BAD now. In addition the women bathroom was clogged.

Awful!!! i ordered a chicken pot pie online. put in my phone number, yet they waited until I got there to tell me i couldn’t get that because they were “out of stock”. when i tried to get the nashville hot chicken sandwhich instead, he said “no. only a piece of chicken and side will be acceptable.” are you joking??????? then tells me to call next time because their menu is different then the one online. i am utterly confused. that is not good service even one bit. how is that even possible? i shouldn’t have been able to order it if they don’t have it. never again. awful service, awful food.