Little Caesars Pizza - Sturgis

Secondly, when customers request changes to their orders, whether it’s over the phone or in person at the counter, there seems to be a significant communication breakdown. For instance, if someone wants to add extra butter and Parmesan cheese to the Crazy Bread, this information rarely makes it to the kitchen. This often results in dissatisfied customers and longer wait times, which go unaddressed. Honestly, if you're in a hurry, this place might be fine, but if you're looking for quality pizza, I would recommend going elsewhere.

We ordered three pizzas online, and two of them were placed in the same box—one cheese and one with paprika. They clearly have no understanding of cross-contamination, which is a concern for us since we have people who can't consume paprika. I called the restaurant to speak with the manager, but I was told they were busy. I explained the issue, emphasizing that we didn't have time to return the pizzas; they suggested we simply try to make it work. Meanwhile, we had kids to attend to and needed to ensure our order was correct. This isn't the first time we've had issues with this location. Until the owner, Steve, takes control of the situation, we won’t be returning. It’s unacceptable to send two different pizzas in the same box! What we got was just a dry, overcooked pizza. I didn’t spend $40 just to have to deal with problems like this.

I was with someone and she called in order and they said it would be 30 minutes waiting so that we were about halfway back from Fremont to 120, so we were there on time so we were there and waited about an hour and then she was told that they did nothing wrong so that we didn't get it and go somewhere else. That was my bad experience because I would rate her 0-1

The food has gotten a lot better here. I would not eat the pizza for a long time It appears to be fresher and it is not sitting in those warmers forever. I was very impressed. Keep up the good job.

The older cashier at the store named Mickenzie H first of all doesn't even know what she's selling, we asked for a veggie Pizza and she did not know what it was, she rang up a cheese pizza with a bunch of toppings including mushrooms which we paid for and never got. My 11 year old son can make better pizzas than what she did. She was rude and wanted to get us out the door to close the store. We placed our order an hour before closing time, she had enough time to do a decent job. Sorry but I will not buy pizza here again.