Subway - Strip District

Door closed 15 minutes before closing with the workers just staring at me while trying to open the door.

I placed an order for pick up on the mobile app. I picked up my sandwich and drove the 10 minutes home. When I got home, I opened the sandwich to see that it was missing black olives, pickles, and cheese. I called the store since there doesn’t appear to be a help option in the app. I get ahold of the gentleman where there is a clear language barrier. I explain that my sandwich is wrong after some back and forth. He then tells me he can remake it. I asked, not once, not twice, but three times if he’d like me to bring this sandwich back. He said no all three times. I get back in my car and start to drive there. Five minutes later I get a phone call from Subway from the same gentleman asking me if I could actually now bring back the sandwich. They wanted to take a picture of it. I explained I was already on my way there and didn’t want to go dig a sandwich out of the garbage after he specifically said not to bring it back. When I arrived the store, the older man, I’m assuming the manager or franchise owner said I should consider myself lucky he agreed to make me a new sandwich. And I said, I offered to bring the old one back. And he said it didn’t matter because I could have gone home and removed those toppings just so I could get a free sandwich. Excuse me? Go home, scape off melted cheese, remove pickles, black olives, just so I can drive back to get another sandwich? Mind blown. I do my best to be understanding and patient. I would have brought the sandwich back. But then him talking to me like that? Insanely horrible service. Very unprofessional. These new owners are terrible. I will not be back. Take your business elsewhere. And for the love of god, stop asking people to tip you for making your food. Oh and 16 for a foot long sub meal? Insane.

Negative stars for the service!! These are the absolute rudest workers I have come across, EVER! I order two subs and I have three dog leashes to hold so I politely ask for a bag with handles; guy at register gives me an extreme attitude and says it’s the same as the bag they are in…no sir that bag is bigger AND has handles! Then I ask for napkins..he hands me two single napkins..I say I’m sorry but can I get a handful these hoagies are messy (kids eating them) he sucks his teeth and aggressively grabs literally two more napkins and rudely hands them to me as if they came right out his paycheck! I was shocked by his rudeness and he made me feel like a complete weirdo because I wanted more than 4 thin a subway napkins SMH. This place won’t ever see another dollar of my money again that’s for sure !!

Food could be good if I got what I asked for…the man who took my order was very rude. Went onto the next customer before I was done. I asked for a chicken bacon ranch. I received a salami n pepperoni. The young man working with him apologized several time..Will never go back.

New management is really good, always have all the specials and they do accept coupons as well