The Oak Hockley Heath

We really enjoyed our visit. The Sunday dinner was excellent. The steaks were great. The childrens meals were really good. The wine and beer were beautiful. The customer service from Tracey and Zoe was absolutely fantastic. We definitely recommend.

Visited restaurant tonight, party of 10 people with 6pm reservation. Taken to our table very promptly and first people sitting down. Server came to take drinks order immediately and although a welcoming smile would have been appreciated orders placed. Food orders taken promptly but that’s when service unravelled. At 7.00 pm we had to chase food (all 10 guests just had main course) took another 15 minutes for orders to start appearing. Crispy duck salad was literally a small bowl of leaves swimming in dressing with a approximately 6 pieces of overcooked duck. To be fair other family members enjoyed their choices especially the sweet potato curry and fish and chips. Not withstanding chasing orders and relatively quite service necessary to call attention of servers for drinks. Would not hurry back !!

We had a table booked for 6 on Sunday at 1.30pm, when we arrived there was no table for 6 available even though l had booked 4 days in advance. So after a few minutes of moving tables about we finally sat down. A member of staff then came to take our drinks order, this is when things started to go wrong. After 20 minutes the drinks had still not arrived so one of our group went and asked why there was a delay. The drinks then arrived 5 minutes later but while they were being served a glass of wine was split over one of our guests. We felt sorry for the young lady serving us as it was obvious they were under pressure. A further 15 minutes went by before someone came to take our meal order. We had been in the resturant over an hour before our starters arrived, but other groups who had arrived after us had been served their starters but we’re sending them back as they were not what they had ordered. After finishing our starters we continued to wait for our main meal after 30 minutes we asked how long it would be to be told that it was being served as we speak. Then staff came out of the kitchen with food and served other tables and told us it would a few more minutes. At this point we had had enough so we paid for what we drunk and eaten and left. I’m assume the guy the spoke to us as we left was the manager and his reason for the delay in serving food was the heat in the kitchen. Admittedly the outside temperature at the time was 30 degrees but after leaving we went to a Miller and Carter Steakhouse just down the road and had drinks served within 5 minutes and was eating our main course within 20 minutes. We can not blame the staff for any of this as they were just waiting around for the food to be served, l can only assume they did not have enough chefs to meet the demand on the day as we later found out that there had been a function going on at the same time. Until they sort out their staffing problems l would not recommend this establishment, thank goodness we managed to get a proper meal at another resturant nearby.

The drinks were fantastic and the service from Niamh behind the bar was excellent. The atmosphere was lovely, with all staff smiling and happy. I highly recommend this place.

The staff were really helpful, listened and responded to all my requests quickly and effectively. The room was beautiful and the food was perfect. Thank you.