Arrow Mill - Stratford-on-Avon

My husband surprised me with a pre-birthday lunch at this restaurant, and it was fantastic. The rooms were beautifully decorated for Christmas, the food was delicious, and the staff were outstanding. The building is lovely and the surrounding area is picturesque. We will definitely be visiting again.

My husband and daughters birthday beautiful place lovely good . Evening totally ruined by poor service in all areas staff not interested in giving us any form of service . We would have had another bottle of wine or more drinks maybe a dessert or coffee but ignored . No smiles or even asking if we needed anything else . We had to ask for the bill it was plonked down on the table and we had to wait at least another 15 mins until we asked if we could pay .

We love this place for its year-round atmosphere. I was inspired to book a reservation after seeing social media ads showcasing the beautiful Christmas decorations. Our request for a table by the fire was promptly accommodated. However, after being seated, we experienced a lack of attentiveness from the server. My husband had to go to the bar to place a drink order, and we had to flag down the server to take our food order. Despite there appearing to be sufficient staff, the service was slow and we felt somewhat neglected.

To be honest the whole experience for Sunday lunch wasn’t terrible but I’ve ticked that box to get your attention. The Arrow Mill is my local and I’ve had lots of good experiences there. The staff are friendly and the food generally good but I made the mistake yesterday of booking a table in the bar area rather than the restaurant …. BIG MISTAKE! It was like lunching in the local dogs home. My parter is actually at his CD local surgery right now having a dog bite would checked out. An unprovoked attack by a snappy terrier when we took our seats. Needless to say we asked to be moved and the staff were supportive. If you don’t want Sunday lunch surrounded by canines my advice is avoid the bar. Anyway, is it too much to ask for areas serving food to be pet free?

This restaurant is a great local spot that we love visiting for special occasions. We have been coming here for years and it is always a treat. Unfortunately, my recent experience on my birthday was not as enjoyable. It was a very busy evening leading up to Christmas, but the service was severely lacking. We stood at the bar waiting to be served and felt invisible. We don't mind waiting when it's busy, but a simple acknowledgment and apology for the wait would have been appreciated. The table service was also poor, with 3 different waiters serving us. We had to ask to order food, inquire about our mains as it took a long time, and request the bill at the end. We decided not to order dessert due to the frustrating service. It seems that the restaurant needs to work on improving their level of service, as this issue has been raised in multiple reviews. Perhaps more staff training is needed? The owner was pleasant and welcoming, but it seems that staff morale may be low, leading to the poor service. A good waiter should be attentive and engage with customers to enhance their dining experience, but we felt ignored most of the time and had to ask for assistance.