Tropical Smoothie Cafe - Stockbridge

Highly disappointed I spent almost $11 for the absolute worst Acai smoothie bowl I have ever had in my life. I thought it was supposed to be a smoothie bowl not frozen acai flavor ice. Then to top the bowl off with warm fruit is insane to me. I literally had to let the bowl thaw out before I could eat it. Never

Ordered a wrap with a banana as my side. Sorry excuse for a $10 meal. The wraps ingredients were not all mixed up/ take one bite at the end and there is just one ingredient I was bitting into. The banana was not in great shape at all. So I can’t get a decent side with my meal that cost less than a dollar at the store. Customer service was not the friendliest or seem to inviting. Also don’t quite understand… is this what I’m tipping for?

This place got my order wrong TWO Times. I ordered through DoorDash and they did not send one of my smoothies. I called up there and told the young lady I will place another order through DoorDash and to please make sure you include my missing smoothie in the order. I got my order and IT WAS STILL MISSING IN MY ORDER. The whole point of me placing my second order was to get what I missed the first time. They completely used me. I called up there again and nobody wanted to take accountability. Saying how the smoothie was still sitting there. Of course it is because I still didn’t get it!!! Don’t waste peoples time and money…it’s so disrespectful. If the manager isn’t there teach the other employees to manage difficult situations so everyone on the phone isn’t just passing the phone around saying they don’t know what to do. GET IT TOGETHER!!! $40 down the drain…I won’t be going back!!!

If you’re looking for customer service don’t go here. They won’t even speak to you when you come in. They literally have conversations around you like you’re not even there. The food is decent but the overall staff needs to be let go.

Food smoothies are amazing customer service is always great.