Moe's Southwest Grill - Staten Island

My nephew is neurodivergent, and during his time at work, he faced mistreatment. In this age where information about interacting with individuals with Autism Spectrum Disorder (ASD) is readily available, the administration's behavior is completely unacceptable and appalling.

My friend and I used to come here frequently, and the staff and management were always excellent. However, it seems that there have been some changes recently, as I haven't seen the same manager in months. Unfortunately, the service has become rude, the place is dirty, and the quality of the food has declined. Today, the person who assisted me had me waiting for five minutes while talking on the phone with headphones on during the preparation of my burrito. Additionally, we always order queso, but I was confused about what was in the cup I received today. I'm not sure what has happened to this place, but it is in urgent need of better management.

I ordered two Burrito Bullets and paid extra for the tofu in both, but they didn't include it again. This is the second time this has happened. I wouldn't mind if I hadn't paid extra.

I got here cuz my girl was so hungry and needed something to eat. after I put my order on the table taken and sitting, I watched there restaurant itself. found the floor where food is prepared to be so dirty. Soda machine broken. the small place where they put the bottle soda and water has no ice in it. only dry and the filled so are sticky. the tables and seats were absolutely dirty. I think the load needs a huge rebuild.

I ordered very often from Moe's and every time my order is messed up .Or they don't include chips and they give salsa ,other time they put chips wit no salsa or they don't include both at all and then they try to say it was not on order .how hard is to check the order and make sure everything is in the bag .When you come in to pick up order no one is greeting or give you order .,order is sitting on the desk .Unprofessional staff .