Costa - Stafford

Typical Costa food and drink but the service was not typical – it was terrible. Only one oven saw the wait for hot food being excessive and the way of working means that there is no way to ensure the correct order was taken by the correct person. One guy seemed to be waiting for ages and when my order (2 x Cumberland Sausage Toasties) was placed on the counter, he thought it may have been his. When I told him what I had, he mentioned that he had been waiting 15 minutes and still his order had not arrived. The Barista hearing this, checked and discovered that the order had been fulfilled but “someone must have picked it up in error”. Whilst the offer of replacement was quick, no offer of more coffee was made as the initial cups were either finished or cold. Take a tip from Starbucks – see how they handle queuing. As for the food. Just the same old Costa offerings.

Was served by a short blonde haired lady, we asked her what a ruby hot chocolate was and she told us it was just a pink hot chocolate. It was a good job the blonde haired lady with glasses making the coffees told us it was berry flavoured as my daughter is highly allergic to berries.

Stopped at M6 South Road chef services today. Whilst purchasing a couple of mocha coffees I was served by Rachel. She stood out as very friendly and helpful. Good to see someone who appears happy in their job. Thank you Rachel for making us smile.

Stopped off for a coffee at the Costa Coffee on the M6 at Stafford services. Good coffee, but poor service, they wouldn't take their own rubbish back using the excuse of Covid but don't provide any bins at all. Really not good service.

Stopped off at Costa Coffee on the M6, and brought a nice if expensice cafe latte with Xmas flavourings. Trainee on the till, who whilst learing the ropes was polite and professional. Nice Xmas selection of the Xmas Lattes!