Mcdonald's - Stafford

The staff at this restaurant were incredibly impatient and presumed that everyone should speak English with an American accent. They did not take any requests for selections, only giving us pickles. When we asked for clarification, they brought us our burgers and promptly ushered us out the drive-through window before we could address our concerns. Overall, a disappointing experience.

I usually only have breakfast on Saturday mornings when it's my turn to cook. I like to order either the big breakfast or the egg and cheese biscuit with their coffee. Their coffee is the best I've had from a restaurant. I gave it 3 stars because they often forget my coffee half the time.

I ordered 2 hash browns for breakfast and unfortunately they were burnt. They offered to make me a new one but I was not willing to wait, so I left. I will say that the older lady working at the front did her best to take care of everyone in the lobby, but the rest of the staff appeared to be overly busy.

So its my first time using Mcdonald app and ordered at this location. I walked in the store to pick up my food and so i approached this lady to ask for help. She looked at the mobile counter and my food is not there. So she said “no Maam, we dont have your food” so i was very skeptical because i knew i ordered it. And so she said to me that the mobile app and the restaurant are two different entity, so i pulled up the app again to find the receipt, i asked her if she could give me the food because i have the receipt she said no maam because we dont have your order, and this is just her talking to me without checking the computer if there is a glitch. She kept uttering that others dont have a problem with mobile app. And i said to myself, lady there is always a first time for everyone. Maybe this is the first time the computer isnt working,Instead of the “day manager” helping me she called a police on me because i was upset..First of all, i am a customer and i have a vaild reason to question my order because i have a receipt,She called the cops and i overheard it the cops didnt send any officer to help her out.Shout out to the owner of this McDonald’s you have the rudest manager named Kim..So stepped out because when another person is not hearing you you just step away cause you understand better.

I requested on multiple visits no onions due to allergies and low and behold I received onions. Instead of preparing a fresh burger, (per my full analysis of the cheese burger) they scraped the onions and left some assuming the customer wouldn't check. That's a health hazzard! The burger had to be trashed each time. I continued to order the same burger on 4 different visits due to my suspicions, with hope it was an one off error but it's their standard routined careless act. Go to Burger King, their value cheese burgers do not come with onion. If I can give zero stars I will.