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Przekaż informację zwrotnąDon't miss the rooftop bar ! ??The waiters were really nice too.We didn't stay as guests we just went to the rooftop bar.I can't believe I've never been here before even though I lived in St Louis for years
Let me preface this with how I hate to post bad reviews, but the experience I had was honestly the worst hotel experience I’ve ever had. I bought my room online because I like to just get straight to my room. I got to the front desk and they were pretty pleasant, but they asked me to pay with the card reader which I assumed was to pay for the “covered” parking which I’ll come back to in a second. Anyway I pay then my phone sends me a notification that I just spent $394.26 which by the way was $80 more than I spent online to book the room. I asked them what I just paid for, they told me the room. To which I responded I already paid for that online and showed them my receipt. They apologized and then canceled the payment, so I’ve essentially paid $700 just for a single night. I asked when I’d get my money back and they told me it would be on hold until after I check out. Whaaaaaat? You’re going to hold an extra $390 until I leave? That’s outrageous. They then said I’d get it right after I check out.I decide fighting with them isn’t going to do anything so I go ahead to the room which had an odd mildewy smell and is smaller than any hotel/motel room I’ve ever been in. There is a cart outside my room with what I can only imagine was dirty towels since they were on the floor and all over the cart as messy as imaginable.the coffee maker was broken, only the volume worked on the remote, The thermostat has no control on it and I was drowning in sweat throughout the night. The room was pretty at least right?!So anyway I go to checkout today and the front desk people ask me how it was I said it was eh, they asked me to explain why, which I did. They then told me I actually won’t be getting my $390 back for 3-4 days cause that’s how it works when this normally happens. So this is a consistent issue… beware when paying them anything!!!I go to leave and the crazy $25 parking fee is useless, the gate was open all night and all day long. Anybody could have gone in and done anything to anybody’s car and even stole them with no issues since you didn’t have to use your passes to leave.So I will never come back here again, and I will regret my choice of hotel for a long time. Beware coming here, make sure you’re not getting double charged and make sure your car alarm is on.
This is such a unique stay in the heart of the Arts District in St. Louis! Choosing your room by the color/emotion you want to feel while you are there was such a fun twist on a normal hotel stay. I stayed in a green suite (rejuvenation) and loved it! The Arts Bar on the Rainbow Terrace rooftop was also amazing. The drinks and snacks were amazing but the view stole the show!! I highly recommend this hotel for your stay in St. Louis!
I very much love the theme of this hotel and the aesthetic of it. The room and the rooftop are breathtaking, and my love for STL and Grand Center make me want to recommend this place to all visitors. However, my group experienced so many problems that I can’t give it the review I wish I could. For starters, the service at the bar is awful. Plan to wait close to 20 min every time you order, and anticipate you’ll get the wrong drink. I’ve been here 4 times, and it’s been the exact same experience every time. Next, I checked in on a Saturday, the weekend that a music festival was happening down the street, and obviously several participants and attendees (myself and group included) were staying here. There was ONE person at the front desk at noon on a Saturday during a major event. It took 35 minutes for me to even be acknowledged, and a huge line formed in the lobby. I was given my room key and went up to find my room filthy, as it hadn’t been cleaned yet. It remained untouched for 4 more hours. Luckily my friends already had a room from the night before, but if they didn’t have a place for us to be we would have been totally miserable. The manager then talked to me in the hallway and got heated when he learned I had gotten my key early, before the room was cleaned (despite it remaining in cleaned for several hours after this convo). After snapping at me, he apologized with food and drink vouchers and a bottle was sent to the room, which was appreciated after the many inconveniences. However, when we went to use our breakfast vouchers the next morning there was again ONE PERSON working the entire restaurant. Please, just be closed if you don’t have proper staff. The poor server was running in circles trying to handle and entire restaurant alone, which is garbage. Errors obviously happened and it wasn’t a good experience at all. On top of all of this, my friend chose to extend her stay an additional night, was told over the phone by the front desk that she could keep her room (which was the only reason she was staying, to enjoy that room and not have to move around). They then asked her to come down and check out and re-check in, at which point they informed her after charging her for another night that she had to switch rooms. It was half the size and more expensive. There are clearly several issues with the front desk staff no having a clue what they’re doing and the place definitely felt unprofessional and understaffed, which was a huge shame with so many out of towners staying there that weekend. I hope none of them had as rough of a go as we did, but damn. You guys need to figure out a better system…I wouldn’t be compelled to complain if the rooms hadn’t been super expensive and the issues weren’t so extensive.
Unique concept and cool atmosphere with all of the artwork. The lobby installation was impressive and check in was smooth. The rooftop was a nice place to grab a drink and enjoy the city view. Modern bathroom with a nice walk in shower. Very easy parking on the weekend. It was a great location for the festival that we were in town for. Nice for a little weekend getaway.