Jimmy John's - St. Augustine

I am grateful for Trevor's service in delivering to my business. Every time I visit this restaurant, I am treated exceptionally well. The staff is always friendly and welcoming, making it one of the best sandwich shops in St. Augustine.

I recently ordered a sandwich for delivery and paid $15 for it. Unfortunately, the roll was stale and the tomatoes were frosty and flavorless. The pickles were old and lacked any pickle flavor, while the lettuce was brown and the cucumbers were limp. The avocado spread was almost non-existent, with just a tiny bit smeared on the cheese to compensate for the lack of avocado on the sandwich. Overall, this sandwich was a disappointment and unappetizing.

The customer service at this restaurant was extremely poor, apparently by a manager. I walked in after a long day of work, and being big and pregnant, I was really hungry and in the mood for a tuna sub. I love their tuna. However, when I walked in, the employee at the front counter looked me in the face, then turned away to talk to two other people eating. I waited for him to acknowledge me, but he just gave me an unpleasant look and put on a glove without saying anything. Feeling uncomfortable and disrespected, I politely left. As I walked out, I saw him laughing and talking as if he hadn't just lost a paying customer. When I called to speak to a manager, he claimed to be the manager. I decided not to continue the conversation with him. The owner should be made aware of his behavior, as it seems he may have an issue with black customers.

I really wish they would add a tip option on their card payment. With labor shortages it's really nice to have these guys busting their butts to make sure we can grab a quick lunch for under $10.

I've been ordering from this location since they opened. Ordered some freaky fast delivery because I had a lot to do and had to get going. I waited over an hour then called. I was told my ordered had been canceled because no drivers. The order tracker saidout for the delivery. I asked the guy on the phone why no phone call was made to let me know the food was not coming, he saidwell we're busy... I'm busy too and don't appreciate my time being wasted. A couple days after I left my my review JimmyJohn's did reach out to me and gave me an opportunity to voice my discontent. I appreciate that, and in that conversation Ifelt that they made things right. I also appreciate the pro active approach that they took. Thanks Jimmy John's for listeningto your customer and not being afraid to reach out.