Westminster Lodge Cafe - St Albans

I 've walked through the cafe to pick up a snack whilst my children swim! Omg it 's disgusting! Food, dirt, plates everywhere, I know it 's busy but there 's no excuse for the amount of food and drink that is all over the floor and tables. Staff are all standing chatting whilst this healthy eating cafe looks like this! I decided not to eat and wait with my bottle of water instead! I will not eat here again and will not recommend either!

Stopped here on a walk to get a coffee. Decided to go for a smoothie instead. Wish I hadn’t bother as at £4.60 for a “medium” I got something that was so watered down I doubt there was much fruit in it. Calling it a smoothie is a bit of an insult tbh. At £4.60 it’s very overpriced and I have had much better at the Shaken Cow up in town. When I ordered I had to wait whilst staff seemed to sulk around chatting to each other and centre staff before my drink came out. The seating areas are a mess food on table tops, rubbish and empty coffee cups etc. The floor is covered with mess and it just generally doesn’t feel clean or hygienic in customer areas. Looking at the feedback, this is a constant message people are giving. And clearly management are either not aware (which in itself is a worry) or simply do not care how they are running this place. This cafe could be a goldmine with walkers coming through the park and past, let alone centre customers members. My advice keep on walking up town and you will see better run cafes at a cheaper price.

I got coffee which i ordered 15 min before and was cold and horrible. Nobody apologised to me or make for fresh coffee.

We ordered two children's meals chicken nuggets, chips and peas. Our order was either forgotten, overlooked or given to some other family. We had to go to counter 3 times only to be told they were busy and we'd have to wait as there was a back log. On the 3rd visit to the counter I could see chicken nugget meals being lined up in the kitchen. The staff member effectively ignored me. I was by this time making my presence known! A further staff member came out of the kitchen with the order but said it was for another family. I did not accept this and took the order from her and fed my children. This is not rocket science get your customer relations and service right ... especially with the prices you charge!

Awful. Really tried with this place, they are so lucky it is part of the gym and no other choices within easy distance. 3 behind the counter doing nothing when it is appallingly dirty and needs cups, food, packets, to be cleaned up, there are so many other daily examples. I sadly come in here a lot due to the use of the wider facilities, and they just don’t care, or want to care, or want to get better. I can see this place already has a poor rating on trip advisor, and I still think that’s being kind.