Tim Hortons - Springville

The road. the intercom was clear, the staff was friendly and fast.

They served me (hot tea that was ice cold. Workers were super snippy about masks to the point of very rude to everyone about it. Tables were not clean, bathrooms were a mess as well. No one was friendly at all.

Typically I do not go in to any food establishment, but the drive through had a huge slow moving line so I went in. I couldn't hear what the cashier was saying, she was wearing a mask and simply not talking loud, slow and clear to prevent misunderstanding with background chatter. I said assorted doughnuts but she kept asking me to pick them out. Then got annoyed when I wasn't doing that because I had no idea what she was saying. Typically assorted means give me a mix. That was awkward and a little embarrassing.

I usually go through the drive thru because I have trouble breathing and get anxiety literally dripping sweat sometimes) from wearing a mask but last time I was pulling a trailer in my work truck so I had to go in. I did not have a mask on me and figure it wouldn't be a big deal most places have them for people who forget as I entered the lady behind the counter started shouting you need a mask and as I tried to explain spoke over me and said your being asked to leave.

Unprofessional management. If you want to get yelled at and embrassed in front of everyone then this is the place to go. I don’t understand how the manager hasn’t been fired yet???? Do the owners know how rude he is to customers? Like seriously people, please do better.