Philly Pretzel Factory

Every time the pretzels are cold. This time I say something and I get I can hear them up but they'll be hard. How about find a proper way to keep them warm and not make as many ahead

Burned and not edible ? would not recommend staff were very pleasant

So I came into the Philly Pretzel Factory yesterday around 6 pm, and there was a man with long greasy hair working at the register, first off his appearance was already enough for me to not want a pretzel but when he grabbed my pretzel with no glove, that crossed the line, I corrected him and told him he needs to wear gloves when he said “our manager said we only have to use wax papers” because of this I don’t believe me and my 2 daughters will be returning anytime soon, such a sad scene for a place so beloved.

Great customer service and good atmosphere. I will continue to visit this location.

I was going out of town and picked up pretzels on my way, to my mistake I assumed all my items were in the bag but came to found out I was missing items. I called to get a refund since I couldn’t go back to get said items and spoke to Kevin. Kevin is amazing and handled my issue quickly and efficiently and Kevin deserves a raise. Thank you Kevin for your professionalism, it’s not the mistake that’s the issue it’s how it’s handled and this was handled perfectly.