Bella Cucina - Southport

Do not visit this restaurant! The General Manager, Tom, was incredibly rude. We had placed a catering order for over $1,000 for this weekend, to honor the passing of our 20-year-old friend and his family. When we called Tom to inquire about why the multiple credit cards we had provided over the phone were being declined, he answered in a very annoyed manner and showed no sympathy for our loss. We even had a close friend bring a credit card in person, but Tom was nowhere to be found. Now we are forced to find a new restaurant last minute, which is the last thing we needed during this time of mourning. If anyone knows of any Italian restaurants in the Oak Island/Southport area, please let me know. Tom, my family has experience in the restaurant industry and I have been a general manager myself. A piece of advice...learn to show some empathy. You have lost a potential customer who wanted to support your business. I apologize to the hostess who had to witness my frustration. I had asked to speak to you directly several times to explain the situation, but you made her speak on your behalf.

Pizza, lasagna, and salads were quite good. Vodka penne pasta was not good. Penne pasta, ravioli, and the white pizza were tasty. Calamari was good, and their marinara sauce and dressings (ranch, balsamic) were home made and excellent. Waitress was very busy and service pace was relaxed, but that was fine.

So the food here is awesome. Delicious. I’d say 8 times out of 10 it’s good, the other two times they might have teenage cooks who don’t care about presentation. But I’m giving 3 stars because ordering through door dash is very frustrating. I’ve gotten the wrong pizza a couple times. Always refunded but when you’re set on one thing and get another, it sucks esp when you’re hungry. Tonight I finally got the right pizza on door dash but they left off pepperoni which I requested and paid for. I get that things happen, I work in the restaurant industry, but cmon yall read your tickets. If I paid $17 for a pizza, that is normally $15, aren’t you missing something? I guess after submitting a door dash order, call and make sure all is correct.

Picture says 1000 words. I was charged $24 for this takeout pizza. Burnt crust, minimal toppings, not good. I won’t be back.

Our server, Andre was awesome!! Friendly and on point! Food and drinks were great! Will be coming back.