Mcdonald's - SOUTHINGTON

What is it with fast food places being so awful lately? I placed an order in the McDonald's app for pickup at the New Britain Ave location in Plainville since it is closest to home. I arrived 45 minutes before closing. They were already closed all lights off with employees sitting at tables inside. I don't get fast food often, but this has happened to me at another chain when I went around 9pm. It's like no one wants to work. Thankfully I was able to switch the order location to Southington and was able to get my food. Drive thru staff was friendly and food came out quickly, as you would expect at a fast food restaurant.

Easy ordering at the kiosk and fast pick up at the window

The drive-through service at this restaurant is very efficient. I was able to bring my bicycle through the drive-through and the staff had no issue with it. In 2005, I attempted the same thing at a different fast food restaurant without success, as they called the police. Fortunately, my speed allowed me to quickly pass through without any issues.

I ordered a double cheeseburger, but received the wrong sandwich. I politely informed the staff, but encountered some difficulties. They insisted that the sandwich was correct (even though it was not). Eventually, they gave me another burger; after taking a bite, I realized they were wrong. I spent nearly 30 minutes trying to get the correct order and finally received it. I was quite frustrated and do not plan to return.

I have to be honest, I just went to the restroom and the place is absolutely spotless. The cleanliness of this restaurant is impressive.