Wagamama - Southampton

Food was good and service okay but the gentleman who asked us to leave very quickly because the mall was going to close I would recommend doing so in a slightly different tone in future. This way you lose customers !

The service that my girlfriend and I received (or llack thereof) really let down our experience. We are usually big fans of wagamama even though it is very basic Japanese food that you could make yourself for super cheap but I understand most people don't have the confidence to cook Asian dishes as they often look difficult but believe me they are not. Wagamama's pricing could really do with an update. Usually when you spend extra money like you would with a company like wagamama you could consider that you will be served upon in a better way than most fast food places but our experience told us otherwise. It took about 25 minutes just to bring us the bill from when we asked for even though we were sat at the table for at least 15 minutes beforehand with empty plates. I asked the member of staff that took my payment if they have any way of leaving feedback and she just looked at me with a face that seemed perplexed as to why I would want to leave any feedback at all. I would usually rather voice my displeasure to a member of management instead of resorting to leaving a review on the internet as I do believe everyone deserves a chance to give a reason as to why the service wasn't up to scratch before I publicly write a review on the internet. The issues that we faced seemed to be stemming from problems that were occurring in the kitchen so it would not be fair for me to blame everything upon the servers if they were required to work with errors coming out of the kitchen as I noticed the table next to me had to ask for a refund due to two of their dishes being stone cold and another dish containing viewable hairs. I did think that I would attempt to try and speak to a member of management or at least someone more senior than the servers at the front of house but felt like I really didn't want to bother the person who had dealt with the refund of the table next to as as in my opinion the way they dealt with the tables issues was completely unprofessional and that made me feel like I would just be told that all the issues were a problem coming from the kitchen and it was something that they couldn't fix. The last thing I feel like I should recommend is potentially finding a way to block the view between customers waiting in line and customers who are sat down and eating as when it seems to get even a bit busy a line forms and you feel like you are being watched make an animal at the zoo getting your feed. Overall for a restaurant that is one of the cornerstones of the West Quay Dining Floor a lot of improvements that could be made even in the basics. Food 5/10 Service 3/10

We travel all over the UK, Wag's is a favourite for consistent good food. But I must say this is the best! The food is always slightly better prepared and presented, and the staff are so friendly and pleasant, particularly Ellen who is adorable. Well worth a detour if you are in the area.

Ellen was so professional and kind. She sorted out a problem with my delivery. Thank you.

Amazing high-quality food, delicious every time. Quick and friendly service. I eat here regularly and get deliveries too. There is usually a queue to get seating (shame they don't accept bookings). I especially enjoy the chilli squid and the pork belly or beef brisket ramen.