Mr Smiths Fish - South Staffordshire

We have been loyal customers of this restaurant for years, even though we have to travel to get here. This week, I ordered fish and chips for both of us, but we were both let down. The fish was much smaller than before and the chips were limp, pale, and greasy. They used to be the best we've ever had. Unfortunately, the prices have gone up recently as well. I don't think we'll be returning anytime soon.

There is nowhere to get food in the evening at this location except the Fish and Chip shop. it was not obvious what time the establishment closed as the closing time was missing form list of times on the door and the paper notice in the window was pretty indistinguishable due to faded lettering. So it was disappointing on entering to be told rather curtly by a lad behind the counter “Fryer is off no more available other than pies” yes we were slightly after the ridiculously early finish of 2000 hrs but it was not at all clear too us what time they closed due to previous comments. The two girls behind the counter were fine although they were doling out a full order to another customer. Eventually we were offered what chips were left and a pie. It all seemed very grudging and the lad was clearly desperate to get away from the way he was rushing around. No issue with the food quality of what we eventually had but the customer service from the lad was very poor and as visitors from some distance left us with the feeling we wont go back there in any circumstances. I hate writing something negative about something that should be so very positive but is this the best the village can do!

We have been going to Mr Smiths for as long as I can remember. Fish is beautiful with thin crispy batter and chips are always fresh. No old oil taste. We have had fish and chips by the seaside but they never taste as good as Mr Smiths. Always recommend to friends.

My Dad came visited the other day and dropped some cash as he left without noticing. The owners kept it safe went above and beyond to find out who he was and ensure the money was kept safe. It was humanity at its best. The money was returned and my Dad enjoyed the food too. Excellent service all round. Many thanks for being so kind!

Not one for posting negative reviews, but feel that the experience we had in this shop warranted a review. Walked into an empty shop...young lad and (presumably) the owner behind the counter. Completely ignored by both....waited around 10 minutes, still without any form of acknowledgement before giving up and walking out. I note from previous reviews that this has been the experience of others, too. Awful experience and one we won't be repeating.