Kaspa's - South Somerset

Placed order for delivery at 8pm my order didnt come until 9:40pm rang the store twice and was told delivery driver just left both times , refused a refund offered a free waffle from driver on next order!!!! Was informed the manager would contact me to sort issue , still waiting! ...., think twice before ordering!

Went to Kaspas during the 50% off August special. Just the four of us, we all ordered together. The first three meals came quite quickly as well as the drinks but they had forgotten about one meal, with barely an apology we weren’t too pleased with the lack of customer service we were quite displeased with the visit.

Very disappointed. Looked like the whole place needed a good clean. Toilets were horrendous, filthy. Won’t be going back, such a shame as could be really lovely.

Staff are ok, not the most enthusiastic or proactive. It was very quiet, seemed clean. I have a sweet tooth so the desert was good and at the end of the day, it is just a desert eating establishment. Nothing to write home about.

Me and my partner decided we would stop into Kaspas after a movie.What a disgusting, disappointing experience.We entered and stood by the main entrance as per the staffs request to be seated, 5 to 10 minutes went by so we decided to walk to some seats ourselves. A tall waiter walked over and said sit at table 5 baring in mind the restaurant/waffle bar was practically empty. As we sat down in the dirty seats, to our right hand side (outside the windows) was what could only be described as a homeless person drunk, taking drugs and falling partly over the small wall. I understand people fall on difficult times however we did not expect to be sat in a restaurant whilst he peered in and shouted.We waited another 5 to 10 minutes baring and mind we had to find our own seats and I could see the same Male waiter seat x2 other tables and pass them menus. We never recieved any menus and with the drunk outside the window peering in and shouting we left without any customer service interaction or menu choices.Absolute shocking establishment, I would never be back as a local and wouldn 't recommend it to any of my friends or family.My partner didn 't feel safe leaving either and we had to cross the road to avoid the spill out from weatherspoons opposite and the homeless drunk outside the restaurant.Awful experience...avoid it at all cost.