The Kebab Shop - South Norfolk

THE KEBAB SHOP NORWICH !!!! We ordered today for our family on just eat and the food came stone cold and tasted vile. We contacted just eat who told us to contact the restaurant as the order wasn’t confirmed so therefore they couldn’t help us. We rang the shop and explained the problem. They told us they could replace the chips or if we gave back all the food they will replace the order. After explaining we didn’t want it replaced due to the lack of flavour in all of the food they said there was nothing they could do. I said all they had to do is confirm the order on their just eat device and the customer services could help us. They refused to do this and told us they did not want us to get a refund. I went back to just eat and explained this to them which they still told me they couldn’t help me unless the order was marked as complete. So I rang the shop back and asked them politely to just mark the order as complete on the just eat device and they can sort it out from there. They then started to say they haven’t got time to do this nor talk to me on the phone to resolve it as they were so busy. They said we shouldn’t of chucked the inedible food in the bin and they would of replaced it. I said I didn’t want them to replace it due to it not tasting good and they hung up on me. After ringing back and just asking them to mark the order as complete once again they refused and hung up on me again. I am absolutely appalled in the lack of customer service this so called business has for their customers when all they had to do to resolve it was mark the order. We will not be ordering from this place again and urge others to do the same so they don’t end up disappointed aswell.

Received our chicken to find ALL chicken under cooked, complained and got given new chicken to find this was still undercooked and pink throughout. This was mainly in the wings however the southern fried chicken was still undercooked! When the driver came back he claimed that the chicken was cooked from frozen. Will not be ordering from here ever again.

I visited a restaurant that goes by the name "the kebab shop" and had the worst kebab of my life. I couldn't even finish it because it was so disgusting.

Best place to eat in Norwich staff very helpful and amazing food. The manager could not do enough to help me

I had a chicken kebab on Friday26 july 2019. It was just around the corner from my Travelodge. I arrived at 8pm.I did actually thoroughly enjoy it. I was totally sober as had an operation the next day at the norfolk and Norwich on Saturday at 7am. Reasonable price and boy was there plenty...