Chinamoon - South Ayrshire

Called in Sat night 15th Feb to treat my darling to a Valentines Birthday feast. This restaurant holds happy memories for her since childhood. New managers Queenie and Chris with amazing chef Louise gave my wee darling woman a wonderful warm cheery welcome with spectacular blends of tasty food. to our surprise at one point they dimmed the lights off and came in with a lovely surprise birthday sweet with candle. Perfect service, perfect food, great atmosphere from staff and excellent value for money. We shall visit more often with the new management teams customer service. Quality all round.

Decided to try for a takeaway. staff were friendly service also very good. but when in kilmarnock go to chinese in bank street curry sauce spicy and first class. came here to try was not impressed with any of the food all average at best but everyone has different taste when comes to spices but not for me.

Fancied takeout after a week of cooking. Wish we hadn 't bothered. Ordered a supposedly spicy Thai roast duck dish... my girlfriend ordered a different duck dish, and we opted for prawn crackers and coconut jasmine rice to share between us. Shame to say the rice was the best part of the meal. The rest was absolutely disgusting. Both dishes tasted exactly the same...absolutely zero hint of spice, the lemongrass was like chewing raw wood, the duck tasted bland and like it had been cooked 2 or 3 days ago...even the onions and peppers tasted boiled and terrible. Will never order food here again, and will advise everyone to avoid like the plague. Such a shame...first takeaway up here in Scotland and all I could eat was the rice as the left simply made me feel physically sick. Thanks for the warning guys.

My partner went and picked up a meal that we had ordered and brought it home for us and the kids to have. When we arrived home we realised the order was wrong but was still pretty warm so we thought we'd phone and take the meals that were wrong back down and swap for the correct meal. I phoned and asked if this was okay and was told that they did not do this meal we were looking for (which is incorrect as we have this meal every time we order from this establishment). I explained this and I got a mumble in return and was hung up on. I am shocked at the way we have been treated and they have lost a few regular customers thanks to the rude staff member. Very disappointed as most of the staff are lovely however customers don't tend to appreciate being hung up on.

Staff were at table to see if we needed anything very attentive to us food terrific will be back [hidden email]