Subway - Smithfield

Food was great, service was friendly and efficient but the store windows were gross!!! Not very attractive for a food place!!

We always eat at Subways when traveling. This was by far THE BEST Subway we have been to. We were welcomed immediately upon entering and taken care of right away. The food was delicious, the store was clean including the female bathroom, and theservice was very friendly. THE BEST time date!!

The staff was friendly and try to be as accommodating as possible. After ordering one of the new heroes which is supposed to have fresh mozzarella on it I realize they were just using shredded processed cheese. I asked about it and evidently they weretold by the owner not use fresh mozzarella and not to accept coupons either. The staff was very apologetic and felt bad. Thewhole purpose of going into a franchise is to have the same experience regardless of location and the subway corporation shouldbe very aware that this location is absolutely not providing the same. experience.

So I came to this subway location specifically because of all the marketing that subway did to promote the new 12 subs on the menu and the fact that today was get a free sub between 10a and 12p. As I walked in I saw that they had a sign that said theywere not participating in the free sub. This is not the busiest location so one would think they would take advantage of all themarketing bring in new folks to check out the new menu. Regardless, I accept that and went to the car where I keep a flyer withthe latest subway coupons. After I got the the register the customer service person said they don't accept coupons. That isridiculous in my opinion. I understand each location independently owned and operated however I think Subway corporate puts outsome great marketing and to not be open to additional business generated by Subway marketing doesn't make sense, in my opinion.The customer service and the food I received was great however this location DOES NOT SUBWAY ACCEPT COUPONS or PARTICIPATE INSUBWAY CORPORATE PROMOTIONS. The reduced star rating is because the policy of not accepting coupons was not clearly identifiableand cause an uncomfortable experience at the register.

Sun 6/26 1230. Staff was courteous. Just a few comments for management. There was no unsweet tea. The young lady said I could get a bottled one but they were all sweet tea. So I talked my husband into taking the sweet tea I already paid for. Heusually gets unsweet too. He said the sweet didn?t taste like brewed tea but a powder or concentrate-not good. Also thelady?s bathroom was dark, one of the lights over the toilet was out. The paper towel dispenser is loose, almost falling offthe wall.