Firehouse Subs Simi Town Center

I stopped by Firehouse Sub this morning to use my Tmobile Tuesday offer. I never been to a Firehouse Sub before and there none around where I live but this store is about 1 mile away from my work so I came here. I got to the plaza about 5 minutes before they open so I just sat in my car. This place is in a plaza with a lot of parking spots so you won't have any issues finding parking. When I walked in, I was the first customer of the day so I avoided any long lines that I read from other people reviews. I walked to the cashier area and told them I would like to use my tmobile offer for the medium hook ladder sub and I also got a bag of chips. The interior of the place is decorated with a lot of firefighter stuff so take the time to look around. My food took about 5 minutes to be made so it was made fresh. I thought the Sub was decent for my first experience, but I would probably get different sandwich the next time I'm here since I'm more of a turkey breast person. The service I received here this morning was great. My score: Parking: 5 star, you won't have any issues finding a spot. Atmosphere: 5 star, the place is decorated nicely with firefighters stuff and they have outside seating as well. Customer Service: 5 star, I had no bad experience here this and the staff were nice. Food: 4.5 star, the Hook Ladder Sub was okay but it's not my favorite.

Friendly staff and quick service! Such sandwich, much wow!

I've been a fan of Firehouse Subs since the day they opened but lately their speed and customer service has been lacking. I've gone in to pickup online orders and have waited well over 10 mins beyond the pickup time. Typically there are 4-5 people making subs without a single of them acknowledging any customers in line. Sadly, I don't expect them to survive much longer.

Never going back again!!!!!! This place has gone down hill. If i can give it 0 stats i would. Worst customer service, food and atmosphere. It not sanitary at all. Been going since they open and noticed it started to go down hill the last couple years.

Ordered the new pulled pork sandwich today and it was good. The price tag of $11.75 is over priced and a rip off.