Starbucks - Sherwood

To the woman working here on 8/19/2023 at 3:30pm, ignoring a customer isn't cool.

This place seems to have a high rate of employee turnover. From my experience working in retail, this usually has to do with poor management and managers. This place has been through 3 store managers in three years. That's not a good look for a company. I get transfers happen all the time, but in my opinion it's poor customer service and employee service to keep transferring managers in and out. But overall the staff are friendly. The self checkout has really been a plus. Now they just need to add more self check stations so self checkout lines aren't longer than the normal checkout lines. They should also have at least two people working self checkout with how many problems exist. Also, add another register screen at customer service so more than one person can be helped at a time and have two people working customer service. They should also have a button to push in the bottle room for customer service. The courtesy clerks should really have a walkie-talkie so they can easily communicate with checkers and managers. This walkie-talkie should also ring every time the bottle room breaks down. Actually, every employee should have one. It's unprofessional to yell over the intercom that so and so has a call holding or register backup is needed. The intercom should only be used to alert customers at store closing and to communicate absolute emergencies to customers (ie a lost child or danger to the well being of employees and customers) Other then those suggestions, the store is well kept and presentable. The staff are doing an amazing job considering how understaffed they are. Everyone staff member should be given a small bonus or at the very least a free meal for the hard work they're putting in!

Safeway corporately hates their customers . The updated app stinks. It requires you to be on the WiFi , select the specific store you 're at AND once you clip your deals it typically does not apply them..maybe 15% of the time it 's accurate. If I had another alternative I 'd go elsewhere. The store management is sympathetic to the **** update and have informed corporate. Corporate doesn 't give a ****. So from now on I 'm calculating my own total and leaving exact change on the counter and leaving the store. Safeway apparently thinks their time is more important than their customers ..I 'm done with them. Please don 't have a 80 year manning the self check out lanes..that added to my experience she had no clue...

To the woman working here on 8/19/2023 at 3:30pm, ignoring a customer isn't cool.

Josh at Safeway Starbucks is an excellent worker, if I had a business I'd steal him. : I came into Starbucks right at closing because I was waiting for a prescription to be filled. Again, it was exactly closing time but Josh helped me with a smile on his face. Many times employees are grouchy and not helpful at closing time but not Josh!