Tim Hortons - Sherwood Park

My wife ordered two breakfast sandwiches with speck (a type of cured meat) and iron, but they misunderstood and brought her two sandwiches with cheese and speck, and no eggs. I ended up eating both of them since they wouldn’t touch them. We decided to stick with our usual Timmy's and give this place in Sherwood Park a miss in the future. At least the mocha was good.

The customer service is nonexistent, and the staff is quite rude. They seem to treat their workplace like a personal loud party, which is extremely unprofessional. It took an eternity to be served, and the wait for my order was just as long. This experience is truly embarrassing for the franchise!

This special breakfast experience didn't quite meet expectations. The breakfast sandwiches were hastily prepared, resulting in a messy presentation and they were served cold. On a positive note, the service was attentive, and the seating was clean and comfortable. Overall, it was a bit disappointing.

Very bad customer service. Been waiting in line for 10 minutes this morning and nobody came to help us when there were 5 staffs available. Two other customers waiting in front of us just walked away because of this. Customer service doesn’t exist here. Will never return to this store.

Staff was nice, food was good and fresh, hazelnut and vanilla new coffees were delish, location was clean as well!