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Przekaż informację zwrotnąI had a terrible experience at Dairy Queen recently. I went on 8/11/2024 to get a banana split, but instead received just a half banana with whipped cream. When I mentioned to the drive-thru worker that there was very little ice cream, he said that was their usual procedure. I explained that a banana split should have ice cream, but he refused to add more and instead suggested charging me for a cone. After already paying, he closed the window on me and walked away.
I went to the restaurant to pick up breakfast, but was told that the grill was not working and they couldn't make my food. I asked if I could at least get a refund, and the manager suggested I could possibly get one through the app. However, it turns out that getting a refund on the app was not possible. While I understand that it wasn't anyone's fault that the grill was down, it was disappointing and frustrating experience.
The restaurant experience was as expected, with one exception - please stop overcooking the burger buns until they become rubbery. Please find a different method of preparation!
Ordered a burger with bacon, didn’t get what I paid for.
I never leave bad reviews. I work in retail myself and understand there are always one off situations. But on Thursday I went through the drive thru to order my food. I got the $7 meal deal I asked for a cheeseburger (normally comes with ketchup, mustard, and pickles) and I specifically asked for no mustard. I was the second car from the window and I see the worker at the window hand the car a half melted strawberry Sunday with a black X on the side of it and a small bag of food. The car then hands that same Sunday and that small bag of food back. The drive through employee then takes the straw berry Sunday and hands them a chocolate Sunday and a different, larger, bag of food. I get up to the window and pay and they hand me the exact same half melted strawberry Sunday with the black x on the side of it and the smaller bag of food that was just handed to the car infront of me. I asked him if this was the same food he just handed to the car infront of me and he said “what? Oh no we made your order fresh” I didn’t want to argue so I said okay and drove off. The receipt even says no mustard and there was mustard on the sandwich so I pull around the store and park and go in to just get a different sandwich with no mustard. The gentleman at the front counter took the burger from me, handed it back to the worker on the line, and told him he needed a burger with no mustard just pickles and ketchup. The worker on the line grabbed a rag. Not a paper towel. But a rag. Wiped the mustard off, then put more ketchup on the sandwich. Wrapped it in the same paper that still had mustard on the sides of it. Then proceeded to hand it back through the window and that’s what I was given. I called in to speak to a manager because the gentleman at the front counter said the manager was on break when i asked in the store to speak to one. When I was connected with the female manager via phone call she told me I could come back and get a new burger. I told her it wasn’t right that my food was not only handed to the wrong person but when I asked for it to be fixed they took a fabric reusable rag and wiped the mustard off the burger then handed it back to me. It was unsanitary and disgusting. She said she knows but that’s all she can do. This was the second time I got my burger back. I was not upset with the wait time. I was not upset going back in to ask for a different burger. I’m frustrated how unsanitary and disgusting it is to use a reusable cloth and wipe somebody’s food off with it then give that same burger back to somebody. It would be nice if somebody from Dairy Queen quality service team would reach out because I’d love to request to review camera footage with them and see how they think that’s acceptable.
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