Chili's Grill - Shelbyville

Our first trip to Chili's in Shelbyville. Very clean, fast service, great food but most importantly COLD beer. Go check them out!!!

My wife and I both order burgers and they were great. So were the fries. Service was prompt and friendly. Overall a great experience. We will be back.

We waited over 2 hours for our food in an empty restaurant. There was a miscommunication, so we were patient and understanding. Upon bringing our food out the waitress dropped half the food on the floor. The other half that we were served was not what we ordered so we had to send it back and wait again. While waiting I felt bad for the waitress because she seemed to be having a rough time, so I started cleaning up the food that she dropped on the floor. After 15 minutes, she brought out a list arguing that I was lying about the partial order being incorrect, because the waitress who took our order (but ended up leaving shortly after) had written it down. I was still patient and explained that she didn 't even take notes while we placed our order so when she went in the back she must have just ended up writing anything old thing down. This waitress ' attitude was awful, even though I made every attempt to be understanding. An extremely obese employee came from the back and explained that she would give us a discount even though at that point I didn 't care for one. To make a long story short, we ended up being overcharged even after explaining that our bill was wrong and being told that they were giving us a senior discount which was laughable. After 3 hours of our time being wasted, an incorrect, meal and an overcharge we just wanted to get our little kids the eff out of there. We will NEVER visit Chili 's again. This was by far the worst experience I have ever had at any restaurant. Every employee who worked today should be fired.

Renee was our waiter and she is always on it! Great service as always!

My family and I were visiting town and decided to relax, eat, and have a few drinks. I, a white-haired man in my 50s, was with my youngest child, who is 24 years old. When my child tried to order drinks, the waitress denied me a beer because I didn't have my wallet or ID. My wife was also there. The waitress then proceeded to act salty for the rest of our meal, and the manager stood on the other side of the glass glaring at me as I finished eating. I will not be returning to this restaurant and will share their rude behavior with others. I didn't mind not getting the beer, but the way they treated us afterwards was unnecessary.