Caffe Nero Sheffield, High Street

Another pleasant and attractive caffè nero in the center of sheffield and beside a large boots, set among other well-known retailers, banks and construction companies. a mix of sessel and hard sitting is with toilets and a lot of space to choose where to be. the staff is helpful and the coffee is great!

When that old lady was sitting down with her trolley back inside the cafe one of you staff was very nice and helpful by taking the blue tray with her hot drink were the lady was sitting down that was brilliant customer service I’ve ever seen and I saw everything.

Surprisly, there is a place with a secret code to use the toilets, I think there is a tax to use it for this reason they minimise the toilet usage with a secret code

Nice surroundings, good service and atmosphere, and a nice cup of tea.

Utterly Disgraceful And A Stain On The Name Of Caffè Nero. I have been to many Caffè Nero branches across the UK (and all of them are far superior to this one). I have noted (along with other customers) that even if you are a regular customer here this will not be valued in the least by certain perpetually miserable members of staff who 'work ' in this place. For example, the ginger-haired female 'Barista ' who works here is consistently rude, arrogant, ill mannered, unprofessional and miserable with a constant frown and scowl on their face. This 'Barista ' has displayed appallingly bad customer service skills on numerous occasions. It would seem that this 'Barista ' clearly does not enjoy working at Caffè Nero judging by the perpetually miserable expression on their face and their very rude and unprofessional demeanour. Any normal human being with even the most basic level of level of intelligence, would understand that regular customers should be valued and treated with courtesy and respect. Judging by the appalling attitude and disgraceful demeanour of this idiotic 'Barista ', I can only conclude that this individual lacks basic intelligence. In addition to the awful customer service provided by some of the staff here, there are constant maintenance issues with this place e.g. toilets being unavailable, water leaking thorough the ceiling, lack of seating etc. Avoid this place as there are many far superior Cafés in Sheffield City Centre (including other branches of Caffè Nero).