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Przekaż informację zwrotnąThe standard for what you pay for is horrific. The staff are so unpleasant. One member of staff male with his hair tied back. Arrogant, potentially first or second shift, so understandable why he was taking so long, but never once said sorry I’m new. Waited for about 5 minutes whilst he tapped the screens for some water. Of which is the biggest joke of it all. 2 bottles of water £4.60 Fair enough it’s a hotel restaurant, but not even 500ml they were 330ml water £2.30 each.
The play area is perfect for my little one and the food is amazing, however they did run out of certain foods on the Sunday carvery. But all together good. Service: 4 Location: 4 Hotel highlights: Kid-friendly
The most,by far mismanaged pub/hotel in North Yorks, There HR management need sacking. Embarrassing! clearly under paying and over working their managers.I have Lost count of how many they have had. The food that turns up is absolutely terrible.here are some pictures from today. We ordered family Nachos with cheese guacamole,salsa sour cream and jalapeños it turned up as the picture will show(cheese and jalapeños)we also ordered chips with cheese,adults £6.50 picture also.How do you mess this order up,that was the plan anyway. We got our money back and went to spoons 5 minutes away.I will add there pictures.There the ones that looks tasty. Sleep tight hotels,how ironic is the name.
Just had a hot chocolate,arrived with no cream marshmallows or chocolate sprinkles. I complained and this was rectified. Tasted very watery,worst hot chocolate I've ever had. A waste of £3.15
I would give this 5 stars but our only let down was the restaurant didn't have half the items on the menu. Otherwise great value for money, easy check in, clean rooms. Rooms: 5 Service: 5 Location: 5