Homegrown - Seattle

Just ordered lunch for our small office of 4 people. This is a Wednesday routine all of us look forward to each week. Out of the 4 orders, only 3 showed up. I ordered through doordash, but I happen to know that this 'sandwich ' didn 't fall out in the driver 's car because he unzipped his carrier bag in front of me to hand me our order. This is super disappointing because we love homegrown, but I can only assume that this missing sandwich is a fault on homegrown 's end... not the driver. I called MI HG and the manager was unavailable. Instead, I was directed by the employee who answered to get my refund through doordash. Wrong already. In my opinion, the food is great, but the customer service and level of courtesy or professionalism was sub-par. This was completely preventable if they took the two extra seconds to staple the bag shut! I was not offered a courtesy replacement for the missing sandwich nor courtesy delivery. Shame on Homegrown. Do better. (I came back to edit my review and lower it from 3 to 1 stars). We gave MI HG the benefit of the doubt and ordered again this wednesday. Everything on the order was perfect EXCEPT one of the sandwiches had one single strip of bacon and the most pathetically small amount of turkey in it. This was supposed to be a turkey bacon and caramelized onion sandwich. It was mostly bread. I could put all the ingredients in one hand and easily close my fist that 's how little was in the sandwich. Meanwhile, the rest of the 3 sandwiches came right as they should. Additionally, the bag of chips that was ordered to go with the bad sandwich was MISSING. Unfortunately this sandwich/chips belonged to the same coworker who 's sandwich didn 't come last time! (We doordashed again). Homegrown didn 't even staple the receipt to the bag or anything. This whole establishment is pathetic I 'm not even going to bother calling for them to waste a driver 's time on a $2.50 bag of chips. Seeing the low reviews on this homegrown location, and numerous others put a real bad taste in my mouth. This establishment is so close to being fantastic with their ingredients and recipes if it weren 't for their horrendous staff/employee efforts to provide timely and CORRECTLY ASSEMBLED orders. After seeing another review that they prioritize catering and that person stood inside waiting for 30 minutes for one sandwich, I was shocked. Honestly HOMEGROWN, MANAGE YOUR EMPLOYEES WELL!. Vegetarian options: Tasty (if you can get a completed order ugh)

Struggling with what to score this Homegrown...I appreciate healthy options... But it is very dark and like a Dr Who set in here. No one really talks to you... You order at a computer or on your phone... Your order appears conveyor belt like at the the other end of the counter. I feel for the staff here... It seems like an unhappy place to work. My Cobb salad was very mediocre. I really enjoy salads but this was unbalanced, had too much meat to lettuce and other toppings and the chicken was dry.

Beware! They will prioritize catering orders during the lunch rush. 5 individuals, myself included, waited from 30min! For a single sandwich. One cancelled and left, and they would not bump us up the queue. Once the catered order completed NO ONE WAS THERE TO PICK IT UP! Didn't even apologize knowing we had a terrible experience.

They randomly close early all the time with no notice on google. Traveling 30 minutes to come here and then see it’s closed an hour early. And this has happened to me at least 4-5 times. Do not trust their opening times and go somewhere that actually wants to have a professional business.

Sandwiches are good except for the brown greens from time to time. The staff is so rude. One time I asked if my mobile order was ready and they said not yet. I ended up waiting 10 minutes then asked again. Someone else had take it and then it took another 15 minutes to get my food. The second time, I had to use the rest room and checked to see if my name had been called as there were several bags of food lined up to be picked up. I didn’t want to accidentally grab or touch someone else’s food. When I asked if my name had been called, the employee responded with “what and it will be a minute” and acted like it was some major inconvenience to look up at the 3 bags of food. I have worked in customer service and I get people can be annoying but this location hands down is some of the worse service I have gotten.