Seatac Bigfoot Java

Good coffee 24/7. Cards only, no cash , because they got robbed twice recently. Not exactly cheap, but good.

When someone pulls up the purple haired girl needs to pay attn. Waited like 10 minutes, had todrive off. Not even a greet, hello, Ill be right there, nothing. If you are not feeling your job today, go home!

There was a wait. 2 cars in front of me ended up leaving the line. There was a wait at the window more than 5minutes for two drinks. Friendly customer service. Coffee was okay. Tasted more coffee than what was ordered.

TL;DR: messed up first drink. I asked for different milk offered to pay extra too on the redo but lady said no, obviously to avoid any additional effort on their part. Drove away, cup had hole, spilled everywhere, called, would not refund unless I spent 30 mins and 18 miles to drive all the way back there, nope. Ordered two blended drinks and something went awry with one of them so they said they had to remake it. Verbatim: Me: if it's not too late, may I please make a change to that drink? Her: No, it's an extra charge and I already rang it up. Me: I would be happy to pay for the extra charge if that's okay. Her: There's no way for me to charge just for the different milk on the computer. Me: Oh... okay. Her: Well I mean I guess I could void out the *entire transaction* and then charge the *whole thing* all over again. with an attitude like the effort involved would be worse than Sisyphus' rock and only one other car in line with 3 baristas on duty so time wasn't that much of a concern... Me keenly aware of her desire to do as little as possible but still hoping. Hesitantly.... Well, I mean, I wouldn't mind that, if you would be okay with it... Her: I mean I guess I could but like it would look really weird on your credit card statement and then your bank would probably flag it as suspicious... Me: .... Her: oh it's too late Sorry she already put the base in. Me: that's okay. I had already tipped $2 by the way. I drove away only to find that my drink had a hole in it. I discovered this because it spilled coffee on my white shirt and all up in my car and in my drink holders. I was already 15 minutes away and did not have time to turn around and have it remade and stuff, so I called, explained the situation, and asked if they could please refund that drink on my transaction. The person who said she was the manager said I would have to come back and show them the cup in order for them to do that, and that she would be there until eleven it was about 1030 when I called . I said that policy didn't make a lot of sense... Couldn't anybody just stab a hole in their cup and show it to you? Her response: is that what you're saying you did? I said nope, just seems like a silly rule. Anyways we ended the convo; she offered to give me corporate's email and I said no no thank you have a nice day. I can't comment much on the drink because most of it is in my cupholder or on my shirt.

I really truly love this coffee shop. I usually make my own coffee;so I refuse to order coffee out anymore as I know how I like it/what was wrong with it. However this is only in my home town. Whenever I am anywhere near a big foot. No matter the time or agenda. I always stop in. It is the best coffee around and all the shops have really lovely people. They are also open 24 hours, so that is a double-decker win!