Wendy's - Scottsdale

Always closed abnormally early every time I?ve gone there and I know they are lying when they say ?We are actually closed? in response to my questions. Not only have they not updated their hours to reflect closing so early (they?ve been closed as early as 9pm), but from the tone of voice of the workers they are completely unapologetic about. Extremely disappointing service and don?t feel sorry for misleading their customers.

Employees ALL stand outside during business hours sucking cigarettes regularly just staring at customers in drive through while no one gets helped. Store will just be locked customers are ignored. This has happened multiple times at every time of day over years. How many times does a person show up to an open restaurant they?ve placed an order at to the staff just standing around, wasting time outside refusing to help customers? This goes way beyond just a bad staffing problem and clearly extends to a management/ownership issue at this point. This franchise is an embarrassment to Wendy?s at best. Good luck, if you can even get the employees to acknowledge you they?re too busy getting paid to smoke as a group outside the door next to the drive thru window with the whole restaurant locked.

I rarely leave a bad review. Look at the time and date of this review and fire the young lady who is not fit to take an order over a microphone. Maybe she needs to talk to people who are in front of her. I waited 10+ minutes with ONE car in front of me. By the time I got to the microphone, I kept telling her I couldn?t hear her. There is a lot more to this complaint but I?ve already waisted to much of my time with Wendy?s and I drove away with no order

Sign on door says dining room open til 10:00pm. Got here at 9:20...doors locked Oh well, have tried this Wendy's before, an the food wasn't good. Probably saved myself an stomach like last time.

This store has competency issues. I placed an order for delivery. They were undergoing maintenance but did not have the common sense to turn off mobile bbn ordering or notify people of what is going on.