Dunkin' - Saugus

Tried the pumpkin spice signature latte! It was excellent! I have to say the drive-through staff is always so upbeat here, too. Thanks for the positive vibes! After a nice long walk play time with the fur furless babies, Toto Nala, I was able to relax with a nice latte.

Poor customer service , the Indian lady I think she is the manager was so unprofessional

Slowest dunks I’ve ever been too , always one person short and waited 10 mins for an heated up bagel twist with only one small order ahead of me and no line every “cook” moves in slow motion and has absolutely zero skills . Get it together hands down worst dunks around ?

This dunkin used to be good up until a few weeks ago. I order ahead and 4 times out of 5 they never have your drink ready when you come in to pick up. I ordered a single drink item today to see if it made a difference whether I had ordered food with it or not. It didn't, 10+ minutes for one drink when they're aren't a lot of people in store isn't really a great wait time.

I always come here and I always get great service. but today there was some girl and some boy working and he tried to charge me and my friend $20 even tho we ordered a $8 meal. then we asked for donuts and they didn't even were gloves while getting them. then the girl slipped my change into her pocket.