Lee's Sandwiches - Santa Ana

I’m really disappointed to see this location tarnish the reputation of such a delicious franchise. It was truly off-putting! The cashier was coughing and drinking while taking orders, and she held her straw with her hands while sipping, then returned to make sandwiches. I tried to stay calm during the experience, but I won't be coming back. I suggest heading to Garden Grove instead. @Lee's Sandwiches, you need to reassess this location!

I ordered a large Thai iced tea with light ice, and when I received it, the server assured me it had light ice. However, I felt shortchanged because I was charged for the extra ice rather than getting a larger drink. It's important for businesses to watch out for their customers. While the sandwiches are great, this experience left a sour taste in my mouth.

I had a great experience at the Long Beach location, but the Santa Ana site was disappointing. The cash register worker seemed unwell and was distracted by their phone. Communication was a struggle due to a language barrier, which made me quite uncomfortable. I really think the health department needs to take a look at this place. They provided masks for customers, but not for the employees, which is concerning.

Very disappointed I drove from Irvine to this place. I requested a vegetarian sandwich because I am allergic to pork and guess what I have??? Yes I have a pig sandwich. I wonder who has mine. In addition, the waiting time is too long compared to other locations. Worst part I saw some employees in Vietnamese take I wonder what they found I hope it wasn't a mouse, but it was very obvious that they tried to get it. I'll never be back.

I have been going here a couple times a week since I first tried them. In the past few months, the quality has been falling steadily and the amount of meat in the sandwiches has been reduced. Today I got a grilled pork sandwich that had about 1/4 the meat compared to a few months ago and a bacon egg sandwich that was missing the bacon. I used to LOVE this place and recommend it to everyone... today, they lost a loyal customer.