El Pollo Loco - Santa Ana

Chicken dry like every other el pollo loco location. Ran out of cilantro dressing.

Very dissapointing when we approached the drive The rude cashier on the speaker told us they had no chicken. I was like what they were selling back then. I wasn't angry with the fact that she wasn't a chicken (6:30) but the attitude of the cashier was very despicable.

Our order was placed online and confirmation was given to us that the order is ready to pick up 7:20. He had come to the restaurant at 7:30 a.m. and the order was not even prepared, not mentioning the manager and the staff smoking in front of the restaurant. It wasn't until 19:59 when the order was finished. Terrible experience. Corporate needs to be informed about these employees.

Fast food in my office, but I rarely go because the service is so slow. Now wait and wait for 15 minutes. I noticed that my chips and salsa were missing when I delivered my food, but not decided to go without it because I didn't want to wait anymore.

It is so sad that they would sell raw chicken I had gotten off of work and I thought let's go to el pollo loco when down there waited about 20 mins in the drive thru but unfortunately once I got home the new chicken burger I had boughten was pink and raw on the inside didn't know that's what chicken was supposed to look like cooked. That's a health hazard and disgusting.