Mcalister's Deli - Sangamon

I hate to leave bad reviews but every. Single. Time. ‪I‬ come here ‪I‬ have to sit at the drive thru speaker box for a long period of time, ‪I‬ get to the window same thing. This specific time ‪I‬ sat at the speaker I look up I had been sitting for 10 minutes, granted ‪I‬ was greeted however, ‪I‬ was told to wait. 10 minutes though? ‪I‬ decide to go inside because (maybe) the drive thru is busy. Not a car in sight??? Get inside, I’m helped with no hesitation, and ‪I‬ get my food faster than I’ve EVER sat and received my food in the drive thru. Are we serious?

Service has improved greatly in the past few years. The soup, cream of Potato and chicken dumpling is amazing! Love the Cesar salad. If you get the half and half that is plenty! I do get a larger bowl of soup just because I am obsessed with it.

We live approximately equal distances from the two McAlister’s here in Springfield. This is definitely my favorite. The ladies that run the counter are awesome, super friendly and just make you feel welcomed. Our food arrives hot, fresh and correct every time, so the team in the back is doing everything right. La Shonda you might be new but you’re rocking it, keep it up.

LaShonda was the nicest cashier, friendliest disposition. Greated everyone with a smile and was very genuine. Food was delish, Chili was the perfect temp!

Out of large cups and lids. Out of chicken salad. Out of some sides. Didn't make it easy to go back when you can't get what you want... Chicken tortilla soup was great as usual!