Racks Billiards Sports Grill - Sanford

The staff at Racks restaurant displayed discriminatory behavior. During our visit on 10/20, the waitress insisted on having a card on file and demanded a $25 upfront charge before we could order any food or drinks. We were told that this charge would be refunded. One of my guests was taken aback by this request as they had been to the restaurant before without being asked to do this. We decided to leave and will not be returning. Upon looking at other reviews, I noticed that another customer had also experienced a racist encounter a month prior. I plan to report the undisclosed policy that was attempted on my guest to the Better Business Bureau. It is essential for all policies to be posted and enforced uniformly. In response to your offer to discuss the situation, I decline as your reaction seems to mirror that of the previous review, indicating that you were aware of another racist incident at your establishment. I have already filed a report with the Better Business Bureau.

This restaurant is truly a wonderful place. Unfortunately, it was so crowded that it was hard to get a drink. Thankfully, I am a patient person. Other than that, I would recommend it to anyone. It is a lively and entertaining spot, especially if you enjoy people-watching like I do. Just be cautious where you park if you have a nice car. The food is excellent, the service is good, and the atmosphere is top-notch. The parking is somewhat difficult to find, but there is a free parking lot available. Overall, a great dining experience.

The staff at this restaurant is incredibly friendly, and the prices for playing pool are very reasonable. My husband and I had a great time spending the evening there.

Went there to drop someone off at the airport, was stopping by for pool and drinks. Place was chill Food: 5 Service: 5 Atmosphere: 5

First time there, looked online to make sure there was no tourneys. Arrived and the place is packed for a tourney. Stood by the door and no one helped, so we left. Very disappointed. Food: 1 Service: 1 Atmosphere: 1